Shipping is FREE on all orders to customers within Australia.
Want to know about our returns policy? Read more here.
Order Confirmation:
As soon as you place an order, you will receive an order confirmation e-mail. This means we have received your order in system and have authorised your payment method, for the purchase.
When we receive your order we check to ensure we have available stock for immediate shipment. If the item is on back-order we will void the pre-authorisation and reach out to you on email to see if an alternate arrangement can be made.
If your item(s) are available for immediate shipment (within 5 business
days) we will process the charges and get to work preparing your
order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card it
will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order
leaving the warehouse to the e-mail address you provided when
checking out.
If you do not receive shipping confirmation from us within four business
days of your order feel free to follow up with us at admin@entertainersparadise.com.au.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you
notice any damage you should make note of it when signing for delivery
or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos
using your smart phone or camera of the damaged packaging or
products inside the packaging.
If your item(s) do arrived damaged please send photos to [email
address], then visit our Returns page and lodge your return claim online.